This section provides legal information and the terms and conditions governing the use of our services.

GENERAL

Privacy Policy – ​​Lumii Solutions
Privacy Policy – ​​Lumii Solutions
Your rights as a subscriber
Request for direct debit authorization
Cancellation form
Notice of Rate Adjustment

INTERNET

Internet Service Acceptable Use Policy
General Terms and Conditions for Internet Service
Terms and Conditions – Lumii WiFi App

VIIV TV

Terms and Conditions for Television Service
Privacy Policy for the Management and Protection of Personal Information of Viiv TV App Users

TELEPHONY

Terms and conditions of the telephone service

LUMIICONNEXION Community Wi-Fi

General Terms and Conditions – LumiiConnexion

CORPORATE SERVICES

Lumii PRO Mobile App Terms of Use and Privacy Policy

SEASON TICKET HOLDERS

Seasonal Service Suspension Policy

ACCESSIBILITY ACT

Accessibility Feedback Process
Accessibility Feedback Form
Accessibility Form
Accessibility Map

LEGAL

Canadian Anti-Spam Act
Protection of personal information
Code of Conduct for Door-to-Door Solicitation Practices
Guide for Law Enforcement Agencies