We would like to inform you that Corus Media has decided to discontinue distribution of four (4) Disney channels in Canada. As a result, Canadian telecommunications service providers will no longer be able to offer the following channels to their subscribers as of September 1, 2025.

• ABC Spark
• Disney XD
• Disney Jr.
• La Chaîne Disney (French version)

For more information, please read the press release issued by Corus Media on this subject: Available here.

1. Make sure your Lumii router is configured and your Wi-Fi is active before starting. The green light means your router is working.
2. Plug the HDMI cable into your receiver and your TV.
3. Plug one end of the power adapter into your receiver, and the other into a power outlet. The receiver light will turn red for 5 seconds, then change to pale blue.
4. Turn on your TV and select the right HDMI source.
5. Follow the on-screen instructions to connect to your Wi-Fi and set up your receiver and voice remote.
   Do you have a Google account? Connect it to your receiver during setup.
   Don’t have a Google account? Skip to the next step. Your TV platform and voice remote are now ready to use.
6. Log into your Lumii Solutions account by entering your username (found in the General Info section of your billing) and password (same as your Lumii Solutions Customer Space).
   Forgot your password? Visit your Customer Space.

You can watch the installation video available here.

For more details on recordings, please refer to the Guide on the recordings.

1. Press the Guide button on your remote control.
2. Use the arrows on your remote control to navigate to the program you want to record.
3. Press the OK button, then select
4. Then choose :

• Record this episode only
• Record all episodes

5. You can then :

• Select New only or New and reruns
• Select Extend to add time (5, 10, 30, or 60 minutes)
  Use the OK button on the remote control to change an option

6. Press OK to confirm. A red dot will appear next to the program to confirm the recording.

Yes, you must have an active Internet service to use the television service.

This is due to restrictions imposed by the channel providers, who determine the broadcasting rights outside the home.

This is related to restrictions set by each channel. Some channels do not allow fast forwarding in their replay content.

Streams are how we transmit content or channel signals, to your devices. One stream equals one active feed per device.

You have 3 streams included with your service. This allows you to watch 3 devices at one time. Each device can record as many programs as you want while watching a program on that stream. To increase this number, an additional fee of $2.50 per stream can be added to your billing, up to a limit of 7 simultaneous streams.

Yes, you can use any Bluetooth or infrared (IR) remote. However, only the Viiv TV remote is supported by technical support.

No, currently the voice command only controls Android apps on the receiver, such as Netflix, Amazon, or YouTube. A future update will allow channel changing via voice command.

On Apple, Android, Amazon, Web Browser and our receiver. For a complete list, please refer to the list of compatible devices. Availability coming soon for LG and Samsung.

No. The app is not available on Roku devices.

On the receiver provided by Lumii Solutions, the login is automatic. On other platforms (Android, Apple, Amazon, LG, Samsung, and Web), use the same username and password as your Customer Space.

• Your Wi-Fi network name and password may be written on the bottom or back of your router.
• If you have a Lumii router, you can change your password using the Lumii WiFi or Lumii PRO app.
• You can also contact technical support.

You can create up to five (5) user profiles in the Viiv TV app.

• On the receiver, go to settings to change the language.
• On a phone, tablet, or smart device, change the system or device language.
• On the web version, change the language of your browser.

When the storage limit is reached, the system automatically deletes the oldest recordings to free up space.

Remember to delete recordings you no longer need or increase your recording capacity (100 or 200 hours) to avoid automatic deletion.

Your recordings may have been automatically deleted.
When the storage limit is reached, the system deletes the oldest recordings to make room for new ones.

Remember to delete recordings you no longer need or increase your recording capacity (100 or 200 hours) to prevent this from happening again.

There is no time limit for saved recordings. Unsaved recordings will be automatically deleted after one (1) year.

No, customization is not available.

No, a profile must be selected to proceed.

No, IHR Télécom has not been bought.

The change of identity for Lumii Solutions stems from our company’s new strategic direction, which is to become a key player in economic development and digital transformation in the communities we serve.

Our company maintains its status and mission as a non-profit organization and is more committed than ever to offering and developing fiber optic products and services that are:

• At the cutting edge of technology;
• Relevant and adapted to the realities of rural communities;
• Aimed at improving the quality of life of citizens and the performance of businesses in these communities.

1. A high-performance fiber optic network:
   Over the past 2 years, our company has invested heavily in expanding and improving its fiber optic network. Since 2025, our infrastructure has been much more robust, reliable and fast than before.
   As a result, our company can now offer its customers the latest generation of connectivity services, ensuring faster connections, greater stability and an uninterrupted online experience.
2. Setting up a new governance structure:
   The new brand identity also reflects a new governance structure, with the creation of:
   • Executive Committee: composed of seasoned professionals in their respective fields.
   • New Board of Directors: composed of businessmen and businesswomen committed to the economic development of the Haut-Richelieu and Brome-Missisquoi regions.

This change in strategic leadership marks a turning point for the company, which aims to strengthen its position and pursue ambitious initiatives for local regions.

We chose this name because we wanted to highlight not only our fiber optic products and services, but also our corporate philosophy. For us, every customer is unique. We aim to understand their needs and respond with the most appropriate solution(s). Needs can be complex in rural areas, and we don’t hesitate to innovate and use our ingenuity to solve them by designing niche, customized installations.

• Why Lumii?
  The word Lumii evokes light, the energy essential to fiber optics, the technology used by our company. Light in turn echoes the transparency, creativity and flexibility that are important values for the company.
• Why Solutions?
  Our company operates within a well-defined territory, which comes with its own set of challenges, whether related to the remoteness of homes, the specific characteristics of businesses in the area we serve, or the particular needs of industrial or agricultural sectors. We have the capacity to offer tailor-made solutions.

In addition to continuing to offer Internet, television and IP telephony services to residents and businesses in the Haut-Richelieu and Brome-Missisquoi regions, Lumii Solutions is expanding its activities by becoming actively involved in digital transformation projects aimed at improving the quality of life of residents and the performance of businesses.

These digital transformation projects will enable us to offer our customers innovative technological solutions in key sectors such as:

1. Home healthcare: digital solutions for monitoring the vital signs of patients and the elderly at home.
2. Agriculture: offering digital solutions to optimize farm management, improve yields and facilitate resource management.
3. Agritourism and tourism: offering digital solutions to connect players in the sector, enhance the visitor experience and facilitate the management of local infrastructures.
4. Companies of all sizes: digital solutions to optimize their processes, manage their logistics and develop new business opportunities.

Thanks to the significant sums invested in the fiber optic network infrastructure over the last 2 years, our company can now offer you high-performance connectivity services. This translates into:

1. A better Internet experience :
   • Faster connections, greater stability and an uninterrupted online experience;
   • Symmetrical download and upload power (in other words, if you subscribe to the Fiber 700 Mbps plan, you will get 700 Mbps for downloading and 700 Mbps for uploading).
     • Unlike many telecommunications companies, which offer much lower upload speeds.
2. More powerful Internet plans at lower prices:
   • Introduction of Fiber 700 Mbps and Fiber Giga plan for residents and businesses.
3. A state-of-the-art television platform (the most advanced in North America):
   • Advanced features such as 36-hour rewind, viewing on smart devices, voice-activated remote control, program restart, video on demand and out-of-home viewing.

• As with most companies, the rate of inflation, as well as the rising cost of materials and equipment, led to an increase in our rates in 2025. Plan prices have therefore been increased by $4.95, with the exception of the basic plan, which remains at $49.95. It is important to note that this rate increase is not related to IHR Télécom’s change of identity, but rather to the reality of the financial market.
• That said, in order to continue to offer our customers excellent value for money and to meet their growing demand for Internet power, IHR Télécom (now Lumii Solutions) has decided to offset the price increase by offering our customers more speed for the new price.
  • For example: Our customers who subscribe to the Fiber 500 Mbps plan will see their invoice increase from $65 to $69.95 in July 2025, but will be automatically transferred to the new Fiber 700 Mbps plan.

• The main change to be expected is in terms of communications. Following the launch of the new brand, the communications you will receive from our company will be in the name and colours of Lumii Solutions. These communications include a) postal letters, b) invoicing, c) newsletters, d) information emails, e) promotions and special offers and all other customer communications.
• We also suggest that you check your junk mail for the first few months to ensure that there are no communications from Lumii Solutions. If there is, we recommend that you forward the e-mail to your inbox and add the e-mail address to your address book.