At Lumii Solutions, we are committed to providing reliable services and personalized, human-centered support. Despite our best efforts, there may be times when you are dissatisfied with the service received. In such cases, here are the steps to follow so that we can resolve the situation quickly.

1 – Contact our customer service department

If you have any questions or complaints regarding your services, our agents are available to assist you. In most cases, issues are resolved quickly at this stage.

📞 450 346-0057

📞 1 866 346-0057
📧 info@lumii-solutions.com

2 – Escalate your request or complaint to a customer service supervisor.

Our supervisors are attentive and will do everything in their power to resolve your issue. Virtually all previously unresolved complaints are settled at this stage.

3 – Recourse to the CPRTC

If, after following the previous steps, you are still not satisfied, you may contact the Commission for Complaints for Telecom-television Services (CCTS). The CCTS is an independent, free organization that helps Canadian consumers and small businesses resolve complaints regarding services for:

✓ Home phone
✓ Internet
✓ Television

The easiest way to file a complaint is to fill out the online form.

You can also contact the CCTS by phone at: 📞 1-888-221-1687

or visit their website: www.ccts-cprst.ca