PROCEDURE IN THE EVENT OF DISSATISFACTION
At Lumii Solutions, we are committed to providing reliable services and personalized, human support. Despite our best efforts, you may be dissatisfied with the service you receive. In that case, here are the steps you need to take so we can resolve the situation quickly.
Contact our customer service
If you have any questions or complaints about your services, our team is on hand to help. In most cases, problems are quickly resolved at this stage.
📞 450 346-0057
📞 1 866 346-0057
📧 info@lumii-solutions.com
Escalate to a supervisor
If, after following the above steps, you are still not satisfied, you can turn to the Commissioner for Complaints for Telecommunications and Television Services (CCTS). CCTS is a free, independent agency that helps Canadian consumers and small telecommunications companies resolve their complaints about telecommunications services:
✓ Home telephony
✓ Internet
✓ Television
The easiest way to file a complaint is to fill out the : online form
You can also reach CCTS by phone at: 📞 1 888 221-1687
or visit their website : www.ccts-cprst.ca
Lumii Solution 2025
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Duo Internet + Home Phone
Phone Plan
- Unlimited calls to Canada and the U.S.
+
Internet Plan
Download and upload speeds up to 100 Mbps.
- 3- or 5-year contract
- 1 GigaSpire router
- Unlimited data
- Lumii Wi-Fi app
- Free installation for new customers with a 5-year contract
Trio Internet + Viiv TV + Home Phone
Internet Plan
- 1 GigaSpire router
- Unlimited data
- 3- or 5-year contract
+
Phone Plan
- Unlimited calls to Canada/U.S.
- Superior call quality
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TV Plan
- 45 basic channels
- 1 receiver
- Up to 3 screens connected simultaneously
Duo Internet + Viiv TVDuo Internet + Viiv TV
Internet plan
- 1 GigaSpire router
- Unlimited data
- 3- or 5-year contract
+
Viiv TV plan
- 45 basic channels
- 1 receiver
- 1 voice-activated remote
- Up to 3 screens connected simultaneously
