PROCEDURE IN THE EVENT OF DISSATISFACTION

At Lumii Solutions, we are committed to providing reliable services and personalized, human support. Despite our best efforts, you may be dissatisfied with the service you receive. In that case, here are the steps you need to take so we can resolve the situation quickly.

1 – Contact our customer service

If you have any questions or complaints about your services, our team is on hand to help. In most cases, problems are quickly resolved at this stage.

📞 450 346-0057

📞 1 866 346-0057
📧 info@lumii-solutions.com

2 – Escalate to a supervisor

Our supervisors are attentive and will do everything in their power to resolve your issue. Almost all previously unresolved complaints are resolved at this stage.

3 – Contact the CCTS

If, after following the above steps, you are still not satisfied, you can turn to the Commissioner for Complaints for Telecommunications and Television Services (CCTS). CCTS is a free, independent agency that helps Canadian consumers and small telecommunications companies resolve their complaints about telecommunications services:

✓ Home telephony
✓ Internet
✓ Television

The easiest way to file a complaint is to fill out the : online form

You can also reach CCTS by phone at: 📞 1 888 221-1687

or visit their website www.ccts-cprst.ca

Lumii Solutions 2025