{"id":3168,"date":"2026-07-04T11:11:44","date_gmt":"2026-07-04T11:11:44","guid":{"rendered":"https:\/\/lumii-marketing.canadacentral.cloudapp.azure.com\/procedure-in-the-event-of-dissatisfaction-2\/"},"modified":"2026-08-10T12:26:42","modified_gmt":"2026-08-10T12:26:42","slug":"procedure-in-the-event-of-dissatisfaction-2","status":"publish","type":"page","link":"https:\/\/lumii-solutions.com\/en\/procedure-in-the-event-of-dissatisfaction-2\/","title":{"rendered":"Procedure in the event of dissatisfaction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3168\" class=\"elementor elementor-3168 elementor-1754\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-552dd74 e-flex e-con-boxed e-con e-parent\" data-id=\"552dd74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7a692 elementor-widget elementor-widget-heading\" data-id=\"2a7a692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCEDURE IN THE EVENT OF DISSATISFACTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38dc215 e-flex e-con-boxed e-con e-parent\" data-id=\"38dc215\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44f7447 elementor-widget elementor-widget-text-editor\" data-id=\"44f7447\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"has-text-align-left has-medium-font-size\">At Lumii Solutions, we are committed to providing reliable services and personalized human support. Despite our best efforts, you may sometimes be dissatisfied with the service you received. In that case, here are the steps to follow so we can resolve the situation quickly.<\/p><h3 class=\"wp-block-heading has-text-align-left has-medium-font-size\"><strong>1 \u2013 Contact our customer service department<\/strong><\/h3><p class=\"has-text-align-left has-medium-font-size\">For any questions or complaints regarding your services, our agents are available to help you. In most cases, issues are resolved quickly at this stage.<\/p><p class=\"has-text-align-left has-medium-font-size\"><strong>\ud83d\udcde 450 346-0057<\/strong><\/p><p class=\"has-text-align-left has-medium-font-size\"><strong>\ud83d\udcde 1 866 346-0057<\/strong><br\/><strong>\ud83d\udce7 info@lumii-solutions.com<\/strong><\/p><h3 class=\"wp-block-heading has-medium-font-size\">2 \u2013 <strong>Escalate your request or complaint to a customer service supervisor.<\/strong><\/h3><p class=\"has-medium-font-size\">Our supervisors are attentive and will do everything in their power to resolve your issue. Virtually all previously unresolved complaints are settled at this stage.<\/p><p class=\"has-medium-font-size\"><strong>3 \u2013 Recourse to the CPRTC<\/strong><\/p><p class=\"has-medium-font-size\">If, after following the previous steps, you are still not satisfied, you can contact the Commission for Complaints for Telecom-television Services (CCTS). The CCTS is an independent and free organization that helps Canadian consumers and small telecommunications businesses resolve their complaints regarding:<\/p><p class=\"has-medium-font-size\">\u2713 Home phone<br\/>\u2713 Internet<br\/>\u2713 Television<\/p><p class=\"has-medium-font-size\">The easiest way to file a complaint is to fill out the <strong><a href=\"https:\/\/customervoice.microsoft.com\/Pages\/ResponsePage.aspx?lang=fr&#038;id=M-0t2FuABEmsWJ5uVT7p8NMdJNCDYbhIhyKlbtiwuV9URFpRWlk3NEhQODNCRTc4VzAyTjNXWFM1Ni4u\">online form.<\/a><\/strong><\/p><p class=\"has-medium-font-size\">You can also contact the CCTS by phone at: \ud83d\udcde <strong>1-888-221-1687<\/strong><\/p><p class=\"has-medium-font-size\">or visit their website: <strong><a href=\"http:\/\/www.ccts-cprst.ca\/\">www.ccts-cprst.ca<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fac5859 e-flex e-con-boxed e-con e-parent\" data-id=\"fac5859\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc06d45 elementor-widget elementor-widget-image\" data-id=\"fc06d45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"522\" height=\"180\" src=\"https:\/\/lumii-solutions.com\/wp-content\/uploads\/2026\/07\/LogoFr.png\" class=\"attachment-large size-large wp-image-3165\" alt=\"\" srcset=\"https:\/\/lumii-solutions.com\/wp-content\/uploads\/2026\/07\/LogoFr.png 522w, https:\/\/lumii-solutions.com\/wp-content\/uploads\/2026\/07\/LogoFr-300x103.png 300w\" sizes=\"(max-width: 522px) 100vw, 522px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44672a0 elementor-widget elementor-widget-text-editor\" data-id=\"44672a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Lumii Solutions 2025<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PROCEDURE IN THE EVENT OF DISSATISFACTION At Lumii Solutions, we are committed to providing reliable services and personalized human support. Despite our best efforts, you may sometimes be dissatisfied with the service you received. In that case, here are the steps to follow so we can resolve the situation quickly. 1 \u2013 Contact our customer [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-3168","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/pages\/3168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/comments?post=3168"}],"version-history":[{"count":1,"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/pages\/3168\/revisions"}],"predecessor-version":[{"id":3169,"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/pages\/3168\/revisions\/3169"}],"wp:attachment":[{"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/media?parent=3168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}