{"id":3166,"date":"2026-07-10T11:55:23","date_gmt":"2026-07-10T11:55:23","guid":{"rendered":"https:\/\/lumii-marketing.canadacentral.cloudapp.azure.com\/procedure-in-the-event-of-dissatisfaction\/"},"modified":"2026-08-10T12:25:48","modified_gmt":"2026-08-10T12:25:48","slug":"procedure-in-the-event-of-dissatisfaction","status":"publish","type":"page","link":"https:\/\/lumii-solutions.com\/en\/procedure-in-the-event-of-dissatisfaction\/","title":{"rendered":"Procedure in the event of dissatisfaction \u2013 Business"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3166\" class=\"elementor elementor-3166 elementor-2399\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-552dd74 e-flex e-con-boxed e-con e-parent\" data-id=\"552dd74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7a692 elementor-widget elementor-widget-heading\" data-id=\"2a7a692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROCEDURE IN THE EVENT OF DISSATISFACTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38dc215 e-flex e-con-boxed e-con e-parent\" data-id=\"38dc215\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44f7447 elementor-widget elementor-widget-text-editor\" data-id=\"44f7447\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"has-text-align-left has-medium-font-size\">At Lumii Solutions, we are committed to providing reliable services and personalized, human-centered support. Despite our best efforts, there may be times when you are dissatisfied with the service received. In such cases, here are the steps to follow so that we can resolve the situation quickly.  <\/p><h3 class=\"wp-block-heading has-text-align-left has-medium-font-size\"><strong>1 \u2013 Contact our customer service department<\/strong><\/h3><p class=\"has-text-align-left has-medium-font-size\">If you have any questions or complaints regarding your services, our agents are available to assist you. In most cases, issues are resolved quickly at this stage. <\/p><p class=\"has-text-align-left has-medium-font-size\"><strong>\ud83d\udcde 450 346-0057<\/strong><\/p><p class=\"has-text-align-left has-medium-font-size\"><strong>\ud83d\udcde 1 866 346-0057<\/strong><br\/><strong>\ud83d\udce7 info@lumii-solutions.com<\/strong><\/p><h3 class=\"wp-block-heading has-medium-font-size\">2 \u2013 <strong>Escalate your request or complaint to a customer service supervisor.<\/strong><\/h3><p class=\"has-medium-font-size\">Our supervisors are attentive and will do everything in their power to resolve your issue. Virtually all previously unresolved complaints are settled at this stage.<\/p><p class=\"has-medium-font-size\"><strong>3 \u2013 Recourse to the CPRTC<\/strong><\/p><p class=\"has-medium-font-size\">If, after following the previous steps, you are still not satisfied, you may contact the Commission for Complaints for Telecom-television Services (CCTS). The CCTS is an independent, free organization that helps Canadian consumers and small businesses resolve complaints regarding services for: <\/p><p class=\"has-medium-font-size\">\u2713 Home phone<br\/>\u2713 Internet<br\/>\u2713 Television<\/p><p class=\"has-medium-font-size\">The easiest way to file a complaint is to fill out the <strong><a href=\"https:\/\/customervoice.microsoft.com\/Pages\/ResponsePage.aspx?lang=fr&#038;id=M-0t2FuABEmsWJ5uVT7p8NMdJNCDYbhIhyKlbtiwuV9URFpRWlk3NEhQODNCRTc4VzAyTjNXWFM1Ni4u\">online form.<\/a><\/strong><\/p><p class=\"has-medium-font-size\">You can also contact the CCTS by phone at: \ud83d\udcde <strong>1-888-221-1687<\/strong><\/p><p class=\"has-medium-font-size\">or visit their website: <strong><a href=\"http:\/\/www.ccts-cprst.ca\/\">www.ccts-cprst.ca<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fac5859 e-flex e-con-boxed e-con e-parent\" data-id=\"fac5859\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc06d45 elementor-widget elementor-widget-image\" data-id=\"fc06d45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"522\" height=\"180\" src=\"https:\/\/lumii-solutions.com\/wp-content\/uploads\/2026\/07\/LogoFr.png\" class=\"attachment-large size-large wp-image-3165\" alt=\"\" srcset=\"https:\/\/lumii-solutions.com\/wp-content\/uploads\/2026\/07\/LogoFr.png 522w, https:\/\/lumii-solutions.com\/wp-content\/uploads\/2026\/07\/LogoFr-300x103.png 300w\" sizes=\"(max-width: 522px) 100vw, 522px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44672a0 elementor-widget elementor-widget-text-editor\" data-id=\"44672a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Lumii Solutions 2025<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PROCEDURE IN THE EVENT OF DISSATISFACTION At Lumii Solutions, we are committed to providing reliable services and personalized, human-centered support. Despite our best efforts, there may be times when you are dissatisfied with the service received. In such cases, here are the steps to follow so that we can resolve the situation quickly. 1 \u2013 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-3166","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/pages\/3166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/comments?post=3166"}],"version-history":[{"count":1,"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/pages\/3166\/revisions"}],"predecessor-version":[{"id":3167,"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/pages\/3166\/revisions\/3167"}],"wp:attachment":[{"href":"https:\/\/lumii-solutions.com\/en\/wp-json\/wp\/v2\/media?parent=3166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}